Lexington, KY, December 18, 2025
Valvoline Inc. has been recognized for its outstanding customer service with its Great Canadian Oil Change service centers ranking highest in J.D. Power’s 2025 Canada Customer Service Index. This marks the second consecutive year achieving this top distinction. With a score of 830 out of 1000, Great Canadian Oil Change outperformed competitors, highlighting Valvoline’s commitment to customer satisfaction and service excellence. CEO Lori Flees noted the team’s dedication to providing exceptional service, contributing to the brand’s success in the automotive maintenance industry.
Valvoline’s Great Canadian Oil Change Tops J.D. Power Rankings
Local Business Stands Out For Customer Service Excellence
Lexington, Ky., December 17, 2025 – Valvoline Inc. has achieved remarkable success, with its Great Canadian Oil Change service centers being ranked highest among aftermarket service facilities in J.D. Power’s 2025 Canada Customer Service Index – Long-Term Study. This recognition reflects the company’s consistent commitment to outstanding customer service, marking the second consecutive year it has earned this top distinction. Valvoline’s performance illustrates how local entrepreneurship can effectively compete in an increasingly demanding marketplace.
The Canada Customer Service Index evaluates service usage and satisfaction among vehicle owners, particularly those with cars aged 4 to 12 years. The 2025 study, conducted between March and June, surveyed nearly 10,000 vehicle owners. Great Canadian Oil Change achieved an impressive score of 830 on a 1,000-point scale, surpassing its competitors in the aftermarket service segment. This notable accomplishment highlights the importance of customer satisfaction in driving business success.
Valvoline’s Impressive Service Offerings
Valvoline operates 133 Great Canadian Oil Change locations across five provinces in Canada. These centers specialize in providing quick, stay-in-your-car oil changes that take approximately 15 minutes, along with a comprehensive range of preventive maintenance services. Services include tire rotations, fluid exchanges, and battery replacements, aimed at enhancing vehicle longevity and performance. Such innovative service offerings not only meet customer needs but also demonstrate Valvoline’s adaptability and responsiveness to market demands.
Leadership Commitment to Service Excellence
Valvoline’s CEO, Lori Flees, expressed pride in this achievement, underscoring the dedication of the team in delivering exceptional service. This leadership emphasis on quality and customer satisfaction is indicative of how a focus on service can foster loyalty and drive repeat business. Valvoline’s approach may serve as a valuable case study for other small businesses looking to excel in their respective sectors.
Valvoline’s Expansive Reach
With over 2,300 service centers throughout the United States and Canada, Valvoline Inc. stands as a leading provider of preventive automotive maintenance. The company’s extensive network empowers it to address customer needs efficiently and effectively, fostering a sense of community involvement and economic growth. As local economies thrive on the success of businesses like Valvoline, it becomes evident how vital small businesses are to the broader economic landscape.
Understanding the J.D. Power Insight
J.D. Power has been delivering industry intelligence on customer interactions with brands for over 50 years. Their Canada Customer Service Index – Long-Term Study provides valuable insights into consumer preferences and satisfaction levels. By recognizing companies that excel in service, J.D. Power encourages businesses to prioritize customer experiences, ultimately driving industry-wide improvements.
Conclusion
The outstanding recognition received by Valvoline’s Great Canadian Oil Change is a testament to the brand’s commitment to quality and innovation in customer service. By prioritizing customer satisfaction and leveraging efficient service models, businesses can not only thrive but also boost local economies. This serve as a reminder for residents of Lexington, KY, to support local entrepreneurs who contribute significantly to the community’s economic vitality. Engaging with these businesses fosters growth, innovation, and resilience in our economy.
FAQ
What is the J.D. Power Canada Customer Service Index – Long-Term Study?
The J.D. Power Canada Customer Service Index – Long-Term Study evaluates service usage and satisfaction among owners of vehicles aged 4 to 12 years, analyzing both warranty and non-warranty services.
How many Great Canadian Oil Change locations are there?
Valvoline Inc. owns and franchises 133 Great Canadian Oil Change locations across five Canadian provinces.
What services do Great Canadian Oil Change centers offer?
These centers provide quick, stay-in-your-car oil changes in approximately 15 minutes, along with a range of preventive maintenance services, including tire rotations, fluid exchanges, and battery replacements.
Who is the CEO of Valvoline Inc.?
Lori Flees is the CEO and President of Valvoline Inc.
How many service centers does Valvoline Inc. operate?
Valvoline Inc. operates over 2,300 service centers across the United States and Canada.
What is J.D. Power?
J.D. Power is a global leader in consumer insights, advisory services, and data analytics, delivering industry intelligence on customer interactions with brands and products for more than 50 years.
Key Features
| Feature | Details |
|---|---|
| Study Name | 2025 Canada Customer Service Index – Long-Term Study |
| Conducted By | J.D. Power |
| Survey Period | March to June 2025 |
| Number of Respondents | Nearly 10,000 vehicle owners |
| Great Canadian Oil Change Score | 830 on a 1,000-point scale |
| Valvoline Inc. Service Centers | Over 2,300 across the U.S. and Canada |
| CEO of Valvoline Inc. | Lori Flees |
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