Louisville, Kentucky, November 13, 2025
Kentucky Utilities Company (KU) has been recognized as the leading electric utility for business customer satisfaction in the Midwest, as per the J.D. Power 2025 U.S. Electric Utility Business Customer Satisfaction Study. This marks the sixth time in the past seven years that KU has achieved this distinction. Louisville Gas and Electric Company (LG&E) ranked second, showcasing the companies’ commitment to providing reliable energy services to Kentucky’s businesses. KU excelled across various categories, emphasizing its focus on enhancing customer service and reliability.
Louisville, Kentucky
Kentucky Utilities Company (KU) has been recognized as the top-performing electric utility for business customer satisfaction in the Midwest Midsize Segment, according to the J.D. Power 2025 U.S. Electric Utility Business Customer Satisfaction Study. This marks the sixth time in the past seven years that KU has achieved this distinction.
In the same study, Louisville Gas and Electric Company (LG&E), KU’s sister utility, ranked second in the Midwest Midsize Segment, highlighting the companies’ shared commitment to delivering safe, reliable, and customer-focused energy services to Kentucky’s businesses.
KU achieved the highest scores in all evaluated categories, including Monthly Cost, Trust, Safety & Reliability, Ease of Doing Business, Information Provided, People, Problem Resolution, and Digital Channels.
Shannon Montgomery, Vice President of Customer Services for LG&E and KU, emphasized the company’s dedication to enhancing energy grid reliability and resilience while prioritizing safety and affordability.
The J.D. Power 2025 U.S. Electric Utility Business Customer Satisfaction Study is based on responses from business customers of 80 large and midsize electric utility companies across the United States.
Understanding Kentucky’s Utility Performance
The recent recognition of Kentucky Utilities Company (KU) underscores a vital piece of the puzzle in Kentucky’s economic landscape: reliable and responsive public utility services. The J.D. Power 2025 U.S. Electric Utility Business Customer Satisfaction Study places KU at the forefront of business customer satisfaction in the Midwest, an important marker for small businesses that rely heavily on dependable energy sources to thrive.
As KU continues its legacy of excellence—having earned top performance accolades for six out of the last seven years—it demonstrates how a commitment to customer service and operational efficiency can lead to sustained success. This not only fosters an environment where businesses feel supported but also enhances the overall economic resilience of the region.
The Role of Customer Satisfaction in Economic Growth
Customer satisfaction is not just a metric; it is a driver of economic growth. As KU achieved the highest scores across all categories evaluated by J.D. Power—ranging from Monthly Cost to Problem Resolution—it showcases an alignment with the needs of Kentucky’s businesses. A reliable energy source is critical for entrepreneurs and small business owners who are continuously innovating and striving for growth.
With substantial competition in the utility sector, KE’s triumph, partnered with LG&E’s commendable second-place ranking, reveals how competitive service can effectively fuel further investments and developments within Kentucky’s economy.
Focus on Safety and Reliability
The emphasis on safety and reliability has become increasingly paramount, especially in discussions surrounding utility providers. Kentuckian businesses look for assurance that their energy supply is stable, thus freeing them to focus on their core competencies. The proactive measures taken by KU and LG&E, underlined by their leadership’s commitment, reflect an anticipatory approach to challenges faced by the energy sector.
Such resilience in service delivery not only builds trust with business clients but also contributes to a more favorable investment environment overall. Safe and reliable energy services can help boost entrepreneurial innovation, allowing businesses to plan for the future with greater confidence.
The Importance of Feedback Mechanisms
Louisville Gas and Electric Company’s Vice President of Customer Services has pointed out the crucial role of feedback from business customers in helping utility companies evolve and enhance their service offerings. By integrating constructive feedback, utility companies can target areas that matter most to their clients, thus increasing satisfaction rates across the board.
The cumulative effects of such improvements translate into tangible benefits for the business community, where optimized processes and reliable interactions foster a more dynamic marketplace.
A Call to Action for Local Businesses
Kentucky’s businesses are encouraged to continue engaging with their utility providers, voicing their needs and expectations. Understanding their position can help electric utility companies continue to tailor their services to better meet the demands of the local economy. By staying connected to local utilities, businesses can also advocate for policies and practices that support innovation and resilience in the face of future challenges.
The ongoing dialogue between utility providers and businesses can propel Kentucky into a more prosperous economic climate, marked by strong partnerships and continual advancements in service delivery.
Conclusion
In summary, Kentucky Utilities’ recognition as a leading electric utility for customer satisfaction shines a light on the positive impact that responsive and reliable energy services can have on local businesses. The commitment of both KU and LG&E to improve customer relations, drive safety, and maintain reliability underscores an exemplary business model for the energy sector as a whole. As Kentucky continues to nurture its entrepreneurial spirit, the relationship between service providers and businesses will be crucial for sustained growth and innovation.
Encouraging Kentucky’s small businesses to engage actively with utility providers not only fosters mutual understanding but also catalyzes progress, setting a foundation for a bright economic future.
What is the J.D. Power 2025 U.S. Electric Utility Business Customer Satisfaction Study?
The J.D. Power 2025 U.S. Electric Utility Business Customer Satisfaction Study is a research study that evaluates the satisfaction levels of business customers with electric utility companies across the United States. It assesses various factors such as Monthly Cost, Trust, Safety & Reliability, Ease of Doing Business, Information Provided, People, Problem Resolution, and Digital Channels. The study is based on responses from business customers of 80 large and midsize electric utility companies.
How many times has Kentucky Utilities Company (KU) been recognized as the top-performing electric utility for business customer satisfaction in the Midwest Midsize Segment?
Kentucky Utilities Company (KU) has been recognized as the top-performing electric utility for business customer satisfaction in the Midwest Midsize Segment six times in the past seven years, according to the J.D. Power 2025 U.S. Electric Utility Business Customer Satisfaction Study.
What are the key factors evaluated in the J.D. Power 2025 U.S. Electric Utility Business Customer Satisfaction Study?
The J.D. Power 2025 U.S. Electric Utility Business Customer Satisfaction Study evaluates the following key factors: Monthly Cost, Trust, Safety & Reliability, Ease of Doing Business, Information Provided, People, Problem Resolution, and Digital Channels.
Who is Shannon Montgomery, and what is her role at LG&E and KU?
Shannon Montgomery is the Vice President of Customer Services for Louisville Gas and Electric Company (LG&E) and Kentucky Utilities Company (KU). She emphasized the company’s dedication to enhancing energy grid reliability and resilience while prioritizing safety and affordability.
How many electric utility companies participated in the J.D. Power 2025 U.S. Electric Utility Business Customer Satisfaction Study?
The J.D. Power 2025 U.S. Electric Utility Business Customer Satisfaction Study is based on responses from business customers of 80 large and midsize electric utility companies across the United States.
| Feature | Description |
|---|---|
| Study Name | J.D. Power 2025 U.S. Electric Utility Business Customer Satisfaction Study |
| Scope | Evaluates business customer satisfaction with electric utility companies across the United States |
| Number of Participants | 80 large and midsize electric utility companies |
| Key Evaluation Factors | Monthly Cost, Trust, Safety & Reliability, Ease of Doing Business, Information Provided, People, Problem Resolution, Digital Channels |
| KU’s Achievement | Ranked first in the Midwest Midsize Segment for six out of seven years |
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