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Lexington Blue Roofing Company Abruptly Closes Amid Investigation

Closed roofing company office in Lexington, Kentucky

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News Summary

Lexington Blue, a roofing company based in Kentucky, has announced its sudden closure amid an investigation by the Kentucky Attorney General. Complaints from customers about unfinished roofing jobs and substantial debts have surfaced, raising public concern. The company attempted to transfer contracts to local Skyline GC LLC, but many customers remain anxious and unable to establish contact. Founded in 2015, Lexington Blue faced legal issues related to uncompleted work and poor customer service before closing its doors, leaving clients in distress.

Lexington, Kentucky – In a shocking turn of events, Lexington Blue, a multi-state roofing company based in Lexington, announced its abrupt closure on April 26, 2025, amid an ongoing investigation by the Kentucky Attorney General’s office. The investigation, which commenced on March 25, 2025, has drawn attention to numerous complaints against the company, raising concerns among affected customers who now find themselves in limbo.

In an email sent to customers, Lexington Blue indicated that it would be transferring all existing contracts to Skyline GC LLC, a local roofing company. This development was intended to alleviate some of the concerns for customers still waiting for completed roofing work after having made significant payments. However, many customers have expressed skepticism and worry, with reports indicating that substantial roofing jobs remain unfinished.

Tim Buckingham, a homeowner who filed an insurance claim in February 2024, reported that he had yet to see any roofing work initiated despite having made payments to the company. An office manager from Louisville estimates that over 80 customers in that area alone are still awaiting roofing services. With Lexington Blue defaulting on all credit lines and loans, the financial state of the company has raised alarms.

The Kentucky Secretary of State’s office lists the organizer of Skyline GC as Cesar Gutierrez Arreaga, whose location on Chantilly Street in Lexington appears to be linked to the beleaguered former roofing company. Efforts to clarify the status of Skyline GC have proven difficult for displaced customers, many of whom have reported challenges in establishing contact and securing further information.

Founded in 2015 by Bradly Pagel Jr., Lexington Blue expanded its operations to multiple cities, including offices in Louisville and Cincinnati. However, the company found itself in a legal quagmire, facing multiple lawsuits in Fayette Circuit Court connected to uncompleted roofing work and outstanding financial obligations to suppliers.

Complaints lodged with the Better Business Bureau have outlined major issues with Lexington Blue’s service, including poor customer communication, delays, and difficulties in obtaining refunds. Significant allegations have also been made regarding misleading practices, such as falsifying completion reports to insurance companies. These factors contributed to the company’s lack of accreditation from the bureau.

Among the legal complaints, one from James Greathouse indicates that he paid over half the cost for roofing repairs that were never initiated. Similarly, clients Stuart and Brenda Goldsborough filed a suit after paying a hefty deposit for a roof replacement that also went unfulfilled. Additional suppliers like Gulfside Supply and Corken Steel Products claim they are owed substantial amounts from Lexington Blue, totaling $70,000 and $49,000 respectively.

A former office manager disclosed troubling internal practices, noting that employees were directed to generate fake online profiles to post positive reviews about Lexington Blue, attempting to counteract the growing number of negative assessments across various platforms. As the company faces mounting scrutiny from the Attorney General’s office, which has requested extensive business records from January 1, 2023, to March 1, 2025, it is clear that the situation remains serious.

As of now, many clients are distressed and have struggled to make contact with Skyline GC, unable to find the appropriate contact information that would facilitate communication. Reports from the office of Lexington Blue indicate that it appeared cleaned out, serving as a visual cue to the abruptness of the closure.

The Attorney General’s office has yet to receive a complete response from Lexington Blue concerning its request for detailed customer and business documents, further complicating the situation for disgruntled customers seeking resolution. As further developments unfold, the fate of both the company and its customers remains uncertain.