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Lextran to Revamp Downtown Transit Center for Enhanced Rider Experience

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Ongoing renovation work at the Downtown Transit Center in Lexington.

News Summary

Lextran is set to renovate the Downtown Transit Center in Lexington, aiming to improve comfort, accessibility, and efficiency for passengers and employees. The construction will last approximately eight months, the first major changes in 34 years. During the renovation, operations will move temporarily to High Street, and customers should expect limited services. This update is crucial for addressing the evolving transportation needs of the community and ensuring a modernized transit hub for future riders.

Lexington

Lextran, Lexington’s public transit system, is set to renovate the Downtown Transit Center to enhance the rider experience, improving comfort, accessibility, and efficiency for both passengers and employees. Construction is expected to last approximately eight months, marking the first significant renovations in 34 years.

Beginning Monday, April 7, operations at the Transit Center will be temporarily relocated to High Street to accommodate the renovation work. Pass sales will be moved to Lextran’s administrative headquarters located at 200 W. Loudon Ave. This move comes as the Transit Center platform and surrounding sidewalk will be closed throughout the construction period, creating a few inconveniences for the daily users of the facility.

During the renovation, passengers may encounter challenges such as the absence of public restrooms, indoor waiting areas, water fountains, and limited seating and shelter. Despite these temporary setbacks, Lextran is dedicated to ensuring that customer service continues smoothly. Customer service functions will still be available at the Loudon Administrative Office, where phone support and in-person bus pass sales will operate with regular hours from Monday to Friday, 6 a.m. to 6 p.m., and Saturday from 8 a.m. to 4 p.m.

This renovation project is crucial, as the Downtown Transit Center serves thousands of riders each day. By investing in the facility’s upgrade, Lextran aims to create a modernized hub that meets the current and future needs of the Lexington community.

Details of the Renovation

The planned renovations include improvements to comfort features and accessibility options, ensuring that the facility is welcoming and user-friendly for individuals with various needs. Enhanced efficiency will also be a focus, aimed at streamlining operations for transit employees and reducing wait times for riders.

The Downtown Transit Center is a vital node in Lextran’s network, which operates 25 fixed routes along with door-to-door paratransit services, providing essential transportation options for many residents. Lextran aims to keep its service levels high during construction despite the logistical challenges that may arise.

Background Context

The last major renovation of the Downtown Transit Center took place 34 years ago, making this revitalization overdue. Communities evolve over time, and so do their transportation needs, making regular updates and renovations critical for maintaining a robust public transit system. This project reflects Lextran’s commitment to improving public transportation within Lexington, ensuring it remains an effective tool for mobility and accessibility.

For those wishing to stay informed about the progress of renovations, Lextran will provide regular updates on their official website and social media platforms. Company representatives are encouraging riders to be patient and adaptable during the transition and to utilize the resources available at the Loudon Administrative Office for support during this period.

In summary, Lextran’s Downtown Transit Center renovation signals a proactive approach to addressing the needs of its ridership. While temporary inconveniences may arise during the eight-month construction period, the long-term benefits of a modernized facility are expected to significantly enhance the overall rider experience in Lexington.

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Additional Resources

Lextran to Revamp Downtown Transit Center for Enhanced Rider Experience

HERE Lexington
Author: HERE Lexington

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